Terms of Service

Shipping

Once payment is confirmed, we will ship your order within 1 – 2 business days. If you need to make any changes to your order, please send a message to our Customer Service Department immediately at stekparts@gmail.com
In case of International shipments, we use USPS Priority Mail International; however, we don’t offer guaranteed on-time delivery for international orders.
International customers are required to pay any duties, taxes and customs clearances. We will not assume responsibility for these charges.

Return

We offer a 15 days warranty on all items unless otherwise stated in the listing that are either defective or DOA.
Parts sometimes will include substitutes or alternative parts that have identical fit, form and function to the original manufacturer's part.
20% restocking fee will apply to parts that are not required by the customers and are ordered in error (within 30 days) Item must be in original packaging and conditions.
RMA numbers provided, it will be valid till 10 business days then will be voided.
No refund or replacement will be provided for voided RMAs and product will be sent to customer at their cost.
All RMA requests must be sent to email: stekparts@gmail.com

Cancellations

Any request for cancellation of an order shall only be entertained prior to shipment of goods. Once the order is shipped (i.e. picked from the warehouse), customer has to submit an RMA request for return subject to 20% restocking fee.

Payment

We accept Paypal and All major Credit Cards via Paypal Checkout.

Feedback

We always try our best to make our customer satisfied, if for any reason you are not satisfied with our service we strongly recommend contacting us first. We will do our best to work with you to resolve the matter. Once you are satisfied please don't forget to leave us positive feedback.

Contact
If you have any questions or concerns about shipping, please contact our Customer Service representative through sending over an email to stekparts@gmail.com

Business Hours: Monday to Friday - 8am to 5pm CST.
We are open Mon-Fri, 9:00 AM - 5:00 PM

STek Parts Store,
122 S MacArthur Blvd,
Irving, TX 75060
214-609-8180


We always try our best to make our customer satisfied, if for any reason you are not satisfied with our service we strongly recommend contacting us first. We will do our best to work with you to resolve the matter. Once you are satisfied please don't forget to leave us positive feedback.